Warranty

At prowork we believe in making great office furniture products which stands the test of time. We stand behind the quality of our products and strive to provide you with a reliable and long lasting solution for your office needs. We understand the importance of a well-designed and functional workspace, and we are dedicated to ensuring that our products are reliable, durable and built to last.

Product Warranty: 3-Year Limited Warranty

Thank you for purchasing our chair. We are committed to providing quality products and stand behind the craftsmanship of our chairs. This document outlines the warranty coverage and conditions.

1. Warranty Coverage

This chair is warranted against manufacturing defects in materials and workmanship for a period of three (3) years from the date of purchase, subject to the terms and conditions outlined below.

2. What Is Covered

  • Structural defects in the frame, legs, and support mechanisms.

  • Faults in manufacturing that impair the functionality of the chair.

3. What Is Not Covered

This warranty does not cover the following:

  • Normal wear and tear (e.g., fabric fading, scratches, scuffs).

  • Damage caused by misuse, abuse, or negligence.

  • Deformation or damage due to excessive or improper use, including usage beyond the product's intended capacity or recommended weight limit.

  • Modifications or repairs made by unauthorized persons.

  • Accidental damage or damage caused by external factors such as fire, water, or pests.

4. Warranty Claim Procedure

To make a warranty claim:

  1. Contact our customer service with proof of purchase (e.g., receipt, invoice).

  2. Provide a description and photos of the defect.

  3. Our team will assess the claim and may require the chair to be returned for inspection.

If the claim is approved, we will, at our discretion:

  • Repair the defective product, or

  • Replace the defective part or product with the same or equivalent item.

5. Limitations and Exclusions

  • This warranty is valid only for the original purchaser and is non-transferable.

  • Any incidental or consequential damages are not covered under this warranty.

  • The warranty is valid only in the country where the chair was originally purchased.

To make a claim of a product under warranty, please contact our customer service team who will work with you to assess the problem and provide a suitable solution. We may require proof of purchase, or photographs of the damage.